To request deletion of personal data held by Smallution Limited in connection with an app, website or related integration we operate, contact us using the instructions below.
To: cs@smallution.com
Subject: Data Deletion Request - Smallution
The link opens an email draft. Press Send in your email application to deliver the request, or compose your own email to the address above.
1. What to include
- The Smallution app, service or integration you used;
- The account email or an account/app user identifier you already know. Provide only enough information to identify the account;
- The scope of the request, such as personal data associated with a specified app, or closure of your own account; and
- The business name, if you used the service through a business, so we can identify the correct responsible party.
Where possible, send the request from the email associated with your account. Do not send passwords, one-time codes, access tokens, full payment details, identity documents or other unnecessary sensitive information.
2. How we handle requests
- We check the app, account and scope, requesting only the minimum additional information needed to verify identity or authority where necessary.
- After verification, we locate the relevant personal data under Smallution's control.
- We delete data that no longer needs to be retained, or irreversibly anonymise it where appropriate, in accordance with applicable law and service arrangements.
- If you request closure of an account or disconnection of an integration you are authorised to manage, we explain the effect on the relevant features and the available steps.
- We confirm the outcome by email, including any outstanding clarification or records that must be retained.
3. Timing and progress
After checking identity and scope, we provide the processing arrangements or an estimated completion time. Timing depends on the data, systems, verification needed and applicable law.
To follow up, reply to your original request email so we can refer to the same request. Sending an email or removing platform permissions does not itself confirm that deletion is complete; please refer to our outcome reply.
4. Limited records that may need retention
Some records may need to be kept for legal, accounting, security, fraud-prevention, dispute-resolution or other lawful rights-related purposes. We explain applicable retention reasons and affected data, with restricted access and processing.
Where limited backup records cannot be removed immediately, we explain applicable retention arrangements and access restrictions. This is not a basis for unrestricted retention or continued use.
5. Facebook, Instagram and other platforms
If you authorised our app through Facebook, Instagram or another platform, you may also remove or revoke the app's permissions in that platform's settings. Revocation does not necessarily erase data we already hold; use these instructions to request deletion of that data.
This request concerns data controlled by Smallution. It does not delete your Facebook, Instagram, WhatsApp or other third-party account, or directly erase data independently held by the platform. Submit those requests to the relevant platform.
6. Data managed by a business customer
Where Smallution processes data for a business using our services and that business determines the purposes of collection and use, we may need to refer the request to that business's responsible contact and assist where applicable. We explain the appropriate contact or follow-up route.
7. Contact us
Send deletion requests and related enquiries to Smallution Limited at cs@smallution.com. For other processing, access and correction arrangements, read our Privacy Policy.